We are committed to ensuring your satisfaction at Pure Rawzs.

Our Refund and Returns Policy is designed to provide clarity on how we handle returns and refunds for our products, including steroids, research chemicals, relief medications, and more.

Our Refund and Returns Policy

Overview

We understand that sometimes things don’t go as planned.

If you’re not completely satisfied with your purchase, we’re here to help.

This policy outlines the steps you need to take to return items and request refunds.

Return Period

You have 30 days from the date of delivery to initiate a return.

We believe this gives you enough time to evaluate your purchase.

Conditions for Returns

To ensure a smooth return process, please follow these guidelines:

  • Items must be unopened and in their original packaging.
  • Products should be free from any signs of use.
  • For certain products, such as herbal ecstasy or psychedelic items, we cannot accept returns due to health regulations once opened.

How to Initiate a Return

Returning a product is easy! Just follow these steps:

  1. Contact Us: Reach out via email at sales@purerawzs.com 
  2. Provide Details: Include your order number and the reason for the return.
  3. Receive Instructions: We’ll send you a return authorization and instructions on how to send the item back.

Shipping Costs for Returns

  • If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
  • If you are returning an item for any other reason, you will be responsible for the return shipping fees.

Refund Process

Once we receive your returned item, we will process your refund within 5-7 business days.

Refunds will be issued in the original form of payment.

Here are some important points regarding refunds:

  • If you used a discount code during your purchase, the refund will reflect the discounted amount.
  • Store credit may be offered as an alternative if preferred.

Exchanges

We currently do not offer direct exchanges.

If you wish to exchange a product, please return the original item following our return process and place a new order for the desired item.

Exceptions to Our Policy

Some products cannot be returned or refunded:

  • Opened or used items.
  • Sale items are considered final sale and cannot be returned.
  • Certain health-related products that have been opened.

FAQs

How long does it take to process my refund?

Refunds are processed within 5-7 business days after we receive your returned item.

Can I return an opened product?

Unfortunately, opened products cannot be returned due to health regulations.

What if I received a damaged or defective item?

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

Do I need to pay for return shipping?

You will only need to pay for return shipping if the return is not due to an error on our part.